Returns Policy
This policy sits alongside your rights under Australian Consumer Law and does not limit them. Our goods come with guarantees that cannot be excluded under the ACL.
Unopened stock
Returns are accepted within 7 days of delivery for unopened cartons in original, saleable condition. Return freight is at the buyer's cost. Please contact us before returning anything so we can arrange it properly.
Opened or installed product
We cannot accept returns on opened cartons or installed product. Installation is considered acceptance of condition.
Damaged or defective product
Damage in transit must be noted on the consignment note at the point of delivery. Contact us within 48 hours of delivery with photographs and your order number, and we will arrange replacement or credit at our cost.
Do not install damaged or visibly defective product. Installing it is treated as acceptance of its condition and will limit what we can do.
Before you install — please check
- Count the delivery against the packing list before signing
- Check colour consistency across cartons of the same colourway
- Confirm batch numbers match where the floor is continuous
- Inspect for transit damage
Mixed batches are the most common cause of visible colour variation in a finished floor, and are not covered once installed.
Custom and special orders
Custom colourway development and private label orders are made to order and cannot be returned.
Contact
Email titancoreflooring@gmail.com or call 0400 771 689 with your order number, photographs and a description of the issue.